The Grand Hotel Nanaimo

This is a gorgeous well established hotel located in a central area of Nanaimo. The bedroom and en-suite bathroom were generous in size. We were pleasantly surprised to find a small balcony off our suite and a fireplace in the sitting area of the living space. The bathrobes provided by the hotel were absolutely luxurious. The staff that we met had a wealth of experience in the industry, cordial and helpful.

I left something behind that was important and I got a phone call in a several hours telling me I left it behind and that they would hold it for me and I could pick it up. I picked it up two days later and everything was there. Was very grateful

The receptionist was extremely helpful, she gave us some good ideas of things to do in and around Nanaimo. She went to the trouble of finding ferry times to Newcastle island, kayaking possibilities etc. We had a great day thanks to her!

The price we paid was only slightly more than our cheap motels but was waaayy better. The cleaning staff was so happy and welcoming. There was a mistake with the online booking. They solved this by upgrading us fexpectations. Concierge was so nice and helpful.

The location was great. I have family in Coombs, and fiends in Duncan, so the location was perfect. The outside area is beautiful and relaxing and the staff are wonderful and helpful. It was a great place to stay.